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Press Release - Duval County Public Schools Launches Safety Hotline

CONTACT: Laureen Ricks


JACKSONVILLE, Fla., March 16, 2017 – Duval County Public Schools (DCPS) announces the activation of a new hotline at (904) 348-SAFE (7233) and to report threats. The 348SAFE hotline is available for anyone, including parents and students to anonymously call or email about potential threats to a DCPS school campus or on a bus. Operated and managed by Duval County School Police, the 348SAFE hotline supports keeping schools safe, offers quick access for reporting, and provides law enforcement an early opportunity to investigate current or future threats of violence, firearms, weapons violations, or major fights. 

“Creating this hotline is an additional strategy in keeping our schools safe as we are committed to providing secure campus environments conducive to learning,” said DCPS Superintendent Dr. Nikolai Vitti. “We will encourage our students, parents, staff, and community to use the 348SAFE hotline as we know early intervention by local law enforcement and school administration de-escalates threats, reduces disruptions, and allows our educators to focus on teaching and learning.” 

The 348SAFE hotline is one of many initiatives DCPS is enacting as part of its deep commitment to ensuring safe campuses. These include increased security measures utilizing random searches, a continuation of the Eddy Eagle GunSafe Program for elementary schools, in-school assemblies for secondary schools to discuss consequences of carrying weapons, and Parent Academy classes focusing on code of conduct, reducing weapon incidents, and responsible social media use (visit for course info).

For management of the new 348SAFE hotline, trained personnel within the Duval County School Police will monitor 24 hours a day, seven days a week regarding potential threats or incidents that have already occurred. School Police will ask for critical information pertaining to the incident such as location, time, and individuals involved. All tips will be immediately evaluated by supervisory personnel. Depending on the urgency of the call, appropriate law enforcement actions will be initiated by the Duval County School Police. The information provided will be confidential to the maximum extent permitted by law. For more information about the safety hotline and tips and resources to maintaining safe schools, please visit  

About Duval County Public Schools
Duval County Public Schools is the 20th largest school district in the national, educating more than 128,000 students in over 190 schools. Its mission is to provide educational excellence for every school, in every classroom, for every student, every day. Visit to learn more.