Technology Services / Tech Support

Technical Support

Employees

For assistance with DCPS network access, passwords, email, computer hardware or district-wide software applications:

Call 904-348-5200

Monday – Friday: 7:00 AM - 5:00 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

or http://servicedesk/ (must have access to DCPS network only)

If you are not on the DCPS Network, you will need to use this link: https://servicedesk.duvalschools.org

Parents, Guardians & Students

For assistance with DCPS Blended Learning Platforms, OneView Public User Accounts, Focus School Software:

Call 904-348-5200

Monday – Friday: 7:00 AM - 5:00 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

For TDD/TTY Communication Assistance

Dial 711 - use the Florida Telecommunications Relay, and then follow the Operator's questions.

For more information and instructions, please visit the following web link: http://www.ftri.org/index.cfm/go/public.view/page/19