District Service Desk Support - Students & Parents
-
For help with student accounts and school applications:
- Call 904-348-5200
- Monday – Friday: 7:00 AM - 5:30 PM
- Saturday and Sunday: 7:30 AM - 4:30 PM
Technical Support for Parent/Guardian Accounts, OneView, and FOCUS
- Call 904-348-7628 or email: pga_support@duvalschools.org
- Monday – Friday: 7:00 AM - 5:30 PM
- Saturday and Sunday: 7:30 AM - 4:30 PM
Blended Learning Applications - Single Sign On
-
Students should use their DCPS username/password to log onto the following single sign-on platforms:
For application support, please utilize the contact information listed for the specific application.
![]() |
ABC Clio | |
800-368-6868, press 3, then press 2 | ||
Web Support | TechSupport@abc-clio.com |
![]() |
Actively Learn | |
855-862-5505 M-F 9:00AM - 6:00PM PST | ||
Web Support |
![]() |
All in Learning | |
No Phone Support | ||
Web Support |
![]() |
CommonLit | |
No Phone Support - Live Chat Available (via bottom righthand corner of website)M-F 9:00AM - 5:00PM | ||
Web Support | help@commonlit.org |
![]() |
Florida Science | |
800-323-9839 M-F 7:00AM-10:00PM CST | ||
Web Support |
![]() |
Focus | |
877-410-6637 M-F 7:00AM - 6:00PM EST | ||
Web Support |
![]() |
Gizmos SSO | |
• 866-882-4141, Option 2, Option 5 will take our SSO customers straight to a support phone queue attended by the TSI team. • 866-882-4141, Option 2, Option 4 continues to be answered by our General Support team. | ||
Web Support | elsso@explorelearning.com |
![]() |
Imagine Learning | |
866-457-8776 M-F 6:00AM - 6:00PM MT | ||
Web Support | support@imaginelearning.com |
![]() |
i-Ready Reading and Math | |
800-225-0248 M-F 7:00AM - 6:00PM EST | ||
Web Support |
![]() |
MOS eBook | |
800-354-9706 M-F 8:00AM - 7:00PM EST | ||
Web Support |
![]() |
Pearson iLit (SSO) | |
800-234-5832 M-F 8:00AM - 6:00PM | ||
Web Support |
![]() |
Savvas Easy Bridge | |
800-848-9500 8am - 8pm EST | ||
Web Support |
![]() |
XanEdu | |
(888) 212-3121 | ||
Web Support |
Blended Learning Applications - Teacher Provided Log-on
-
Students should log on by utilizing the username/password provided by their teachers.
For application support, please utilize the contact information listed for the specific application.
![]() |
Edgenuity | |
877-202-0338 M-F 8:00 AM - 6:00PM EST | ||
Web Support | customersupport@edgenuity.com |