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Duval County Public Schools

Every Student. Every Day.

District Service Desk Support - Students & Parents

For help with student accounts and school applications:

Call 904-348-5150

Monday – Friday: 7:00 AM - 5:30 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

Technical Support for Parent/Guardian Accounts, OneView, and FOCUS

Call 904-348-7628 or email: pga_support@duvalschools.org

Monday – Friday: 7:00 AM - 5:30 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

Blended Learning Applications - Single Sign On

Students should use their DCPS username/password to log onto the following single sign-on platforms:

For application support, please utilize the contact information listed for the specific application.

	ABC Clio
	800-368-6868, press 3, then press 2
	Web Support	TechSupport@abc-clio.com

	Acaletics

	Web Support

	Achieve 3000
	877-235-2525 M-F 7:30AM - 10:30PM EST
	Web Support

	Actively Learn
	855-862-5505 M-F 9:00AM - 6:00PM PST
	Web Support

	All in Learning
	No Phone Support
	Web Support

	Amira

	Web Support	TechnicalSupport@hmhco.com

	Benchmark Education

	Web Support

	Big Ideas Math

	Web Support

	BrainPOP

	Web Support

	BrainPOP ELL

	Web Support

	BrainPOP Jr

	Web Support

	BrainPOP Science

	Web Support

	Codecademy
	904-348-5200
	Web Support

	CommonLit
	No Phone Support - Live Chat Available (via bottom righthand corner of website)M-F 9:00AM - 5:00PM
	Web Support	help@commonlit.org

	CPALMS Class Sites

	Web Support

	CPALMS Florida (Teachers only)

	Web Support

	CPALMS Florida Students

	Web Support

	DBQ Online

	Web Support

	DC PRO

	Web Support

	Delta Math

	Web Support

	Destiny
	800-323-3397
	Web Support	techsupport@follettsoftware.com

	Digital Theatre Plus(Samuel W. Wolfson High only)

	Web Support

	Discovery Education
	800-323-9084
	Web Support

	e-hallpass

	Web Support

	EVERFI

	Web Support	danderson@everfi.com

	Exact Path

	Web Support

	FEV Tutor (IGNITE)

	Web Support

	Flocabulary (Highlands Elementary only)

	Web Support

	Florida Science
	800-323-9839 M-F 7:00AM-10:00PM CST
	Web Support

	Focus
	877-410-6637 M-F 7:00AM - 6:00PM EST
	Web Support

	Gizmos SSO
	• 866-882-4141, Option 2, Option 5 will take our SSO customers straight to a support phone queue attended by the TSI team. • 866-882-4141, Option 2, Option 4 continues to be answered by our General Support team.
	Web Support	elsso@explorelearning.com

	Imagine Learning
	866-457-8776 M-F 6:00AM - 6:00PM MT
	Web Support	support@imaginelearning.com

$Company logo and link to program$	Imagine Math

	Web Support

	i-Ready Reading and Math
	800-225-0248 M-F 7:00AM - 6:00PM EST
	Web Support

	IStation
	866-883-READ (7323)
	Web Support

	IXL (Highlands Elementary only)

	Web Support

	Khan Academy

	Web Support

	Language! Live
	800-547-6747 ext. 7160
	Web Support	Support@voyagersopris.com

	Learning A-Z

	Web Support

	Learning.com

	Web Support

	Legends of Learning

	Web Support	support@legendsoflearning.com

	LessonLift
	888-212-3121 Monday - Friday 8:00 am - 5:00 PM (EST)
	Web Support

	LiveSchool (Ortega Elementary only)
	(877) 612-1086
	Web Support	support@liveschoolinc.com

	Mastery Prep
	855-922-8773
	Web Support

	McGraw-Hill
	800-338-3987
	Web Support

	MindPlay

	Web Support

	MOS eBook
	800-354-9706 M-F 8:00AM - 7:00PM EST
	Web Support

	MyPath

	Web Support

	Nearpod (James W. Johnson Middle & Atlantic Coast only)

	Web Support

	Pearson iLit (SSO)
	800-234-5832 M-F 8:00AM - 6:00PM
	Web Support

	Penda "Sandalwood High"

	Web Support

	Perfection Learning

	Web Support	ahewett@perfectionlearning.com

	Performance Matters
	904-390-2678
	Web Support	DAT@duvalschools.org

	Progress Learning

	Web Support	support@progresslearning.com

	Renaissance Learning (Freckle)
	1-800-338-4204
	Web Support

	Rethink Ed

	Web Support

	Rosetta Stone (English)

	Web Support

	Sapling Learning

	Web Support	hsclientsuccess@bfwpub.com

	Savvas Easy Bridge
	800-848-9500 8am - 8pm EST
	Web Support

	Scholastic
	800-631-1586
	Web Support	classmags@Scholastic.com

	SchoolPace

	Web Support	schoolpace@americanreading.com

	Skill Struck

	Web Support

	STEMscopes
	800.531.0864
	Web Support	stemscopes@acceleratelearning.com

	Study Island

	Web Support	support@edmentum.com

	Teengagement PLMS
	904-260-8735 - 877-479-6637
	Web Support

	ThinkCentral

	Web Support

	Typing.com

	Web Support

	Varsity Tutors

	Web Support

	Vista Higher Learning
	800-269-6311
	Web Support	info@vistahigherlearning.com

	Vocabulary.com
	888-278-8600
	Web Support

	Waterford Reading Academy

	Web Support	welsupport@waterford.org

	WIN Career Readiness System
	1-888-717-9461 Option 3
	Web Support	support@winlearning.com

	Write Score

	Web Support

	XanEdu
	(888) 212-3121
	Web Support

Blended Learning Applications - Teacher Provided Log-on

Students should log on by utilizing the username/password provided by their teachers.

For application support, please utilize the contact information listed for the specific application.

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