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Duval County Public Schools

Every Student. Every Day.

District Service Desk Support - Students & Parents

For help with student accounts and school applications:

Call 904-348-5200

Monday – Friday: 7:00 AM - 5:30 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

Technical Support for Parent/Guardian Accounts, OneView, and FOCUS

Call 904-348-7628 or email: pga_support@duvalschools.org

Monday – Friday: 7:00 AM - 5:30 PM

Saturday and Sunday: 7:30 AM - 4:30 PM

Blended Learning Applications - Single Sign On

Students should use their DCPS username/password to log onto the following single sign-on platforms:

For application support, please utilize the contact information listed for the specific application.

	ABC Clio
	800-368-6868, press 3, then press 2
	Web Support	TechSupport@abc-clio.com

	Acaletics

	Web Support

	Actively Learn
	855-862-5505 M-F 9:00AM - 6:00PM PST
	Web Support

	All in Learning
	No Phone Support
	Web Support

	Amira

	Web Support	TechnicalSupport@hmhco.com

	Benchmark Education

	Web Support

	Big Ideas Math

	Web Support

	BrainPOP

	Web Support

	BrainPOP ELL

	Web Support

	BrainPOP Jr

	Web Support

	BrainPOP Science

	Web Support

	CommonLit
	No Phone Support - Live Chat Available (via bottom righthand corner of website)M-F 9:00AM - 5:00PM
	Web Support	help@commonlit.org

	CPALMS Class Sites

	Web Support

	CPALMS Florida (Teachers only)

	Web Support

	CPALMS Florida Students

	Web Support

	DC PRO

	Web Support

	Destiny
	800-323-3397
	Web Support	techsupport@follettsoftware.com

	Digital Theatre Plus(Samuel W. Wolfson High only)

	Web Support

	Discovery Education
	800-323-9084
	Web Support

	e-hallpass

	Web Support

	EVERFI

	Web Support	danderson@everfi.com

	Exact Path/Courseware

	Web Support

	FEV Tutor (IGNITE)

	Web Support

	Flocabulary (Highlands Elementary only)

	Web Support

	Florida Science
	800-323-9839 M-F 7:00AM-10:00PM CST
	Web Support

	Focus
	877-410-6637 M-F 7:00AM - 6:00PM EST
	Web Support

	Gizmos SSO
	• 866-882-4141, Option 2, Option 5 will take our SSO customers straight to a support phone queue attended by the TSI team. • 866-882-4141, Option 2, Option 4 continues to be answered by our General Support team.
	Web Support	elsso@explorelearning.com

	Imagine Learning
	866-457-8776 M-F 6:00AM - 6:00PM MT
	Web Support	support@imaginelearning.com

$Company logo and link to program$	Imagine Math

	Web Support

	i-Ready Reading and Math
	800-225-0248 M-F 7:00AM - 6:00PM EST
	Web Support

	IStation
	866-883-READ (7323)
	Web Support

	IXL (Highlands Elementary only)

	Web Support

	Khan Academy

	Web Support

	Language! Live
	800-547-6747 ext. 7160
	Web Support	Support@voyagersopris.com

	Learning A-Z

	Web Support

	Learning.com

	Web Support

	Legends of Learning

	Web Support	support@legendsoflearning.com

	Lexia Core5

	Web Support	support@lexialearning.com

	LiveSchool (Ortega Elementary only)
	(877) 612-1086
	Web Support	support@liveschoolinc.com

	Mastery Prep
	855-922-8773
	Web Support

	McGraw Hill/Study Sync
	800-338-3987
	Web Support

	MindPlay

	Web Support

	MOS eBook
	800-354-9706 M-F 8:00AM - 7:00PM EST
	Web Support

	myLexia (Teachers only)

	Web Support	support@lexialearning.com

	MyMathLab

	Web Support

	MyPath

	Web Support

	Nearpod (James W. Johnson Middle & Atlantic Coast only)

	Web Support

	Pearson iLit (SSO)
	800-234-5832 M-F 8:00AM - 6:00PM
	Web Support

	Penda Learning

	Web Support

	Perfection Learning

	Web Support	ahewett@perfectionlearning.com

	Performance Matters
	904-390-2678
	Web Support	DAT@duvalschools.org

	Progress Learning

	Web Support	support@progresslearning.com

	Renaissance Learning (Freckle)
	1-800-338-4204
	Web Support

	Rethink Ed

	Web Support

	Rosetta Stone (English)

	Web Support

	Sapling Learning

	Web Support	hsclientsuccess@bfwpub.com

	Savvas Easy Bridge
	800-848-9500 8am - 8pm EST
	Web Support

	Scholastic
	800-631-1586
	Web Support	classmags@Scholastic.com

	SchoolPace

	Web Support	schoolpace@americanreading.com

	Skill Struck

	Web Support

	STEMscopes
	800.531.0864
	Web Support	stemscopes@acceleratelearning.com

	Study Island

	Web Support	support@edmentum.com

	ThinkCentral

	Web Support

	Typing.com

	Web Support

	Varsity Tutors

	Web Support

	Vista Higher Learning
	800-269-6311
	Web Support	info@vistahigherlearning.com

	Vocabulary.com
	888-278-8600
	Web Support

	Waterford Reading Academy

	Web Support	welsupport@waterford.org

	WIN Career Readiness System
	1-888-717-9461 Option 3
	Web Support	support@winlearning.com

	Write Score

	Web Support

	XanEdu
	(888) 212-3121
	Web Support

	Xello
	800-965-8541 8 am to 8 pm Eastern time M-F
	Web Support	help@xello.world

Blended Learning Applications - Teacher Provided Log-on

Students should log on by utilizing the username/password provided by their teachers.

For application support, please utilize the contact information listed for the specific application.

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