Frequently Asked Questions
Please feel free to contact the Department of Family and Community Engagement at (904) 390-2960 with any additional questions and/or concerns, and we would be more than happy to assist you!
How do I become a volunteer?
There are three steps to becoming a volunteer:
1. Complete a volunteer application at www.duvalschools.org/volunteer.
2. To check the status of your application, contact the school that you want to volunteer at or the Department of Family and Community Engagement at (904) 390-2960.
3. To begin volunteering, contact the school or district department that you are interested in volunteering with.
How long will it take me to get cleared?
We recommend allowing 5 business days for your application to be cleared.
When will I receive my volunteer card?
DCPS no longer issues volunteer cards from the district office. However, some schools do issue their own volunteer cards to volunteers.
How can I check my volunteer status?
To check the status of your application, contact the school that you want to volunteer at or the Department of Family and Community Engagement at (904) 390-2960.
How long is my approval valid for?
Volunteer background screenings are good for two years. Please make sure that your background screen is expired prior to submitting a new application because the system will delete your old application when you submit a new one.
What if I am denied? Can I appeal the denial?
If someone has been denied, they are allowed to send a letter of appeal with any supporting documentation to: Department of Family and Community Engagement/1701 Prudential Drive/Jacksonville, FL 32207.
If I am a current DCPS employee, do I need to submit an application to volunteer at my child's school?
No. Current DCPS employees do not need to submit a volunteer background screening to volunteer as long as they have their employee badge for identification.