Need Support?
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Are you in need of help? We are here for you!
We’ve put together a list of resources and contacts to help you report safety concerns, as well as get critical support and guidance.
Just click on the links below to get started.
Help can be just a phone call, email, or text away.
This list is not exhaustive. For more resources, visit United Way of Northeast Florida or the National Alliance on Mental Illness.
Report Concerns
Report a Threat
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See something, say something! Use the FortifyFL web or mobile app to report school threats and safety concerns.
Report Employee Misconduct
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If you have an emergency, call 9-1-1 immediately.
To report alleged employee misconduct, use the Reporting Form for Employee Misconduct.
Please be sure to fully complete the form so that the district staff can better respond to your concern. You may choose to remain anonymous or provide contact information for a callback.
Reporting Bullying
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Bullying is never ok! Report incidents of bullying immediately through our Bullying Prevention Hotline. To make a report, call our Bullying Prevention Hotline at 904-390-2255. Or text, 390Call@duvalschools.org. Learn more on our Bullying Prevention Website.
Report Sexual Harassment/Discrimination
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You have a right to be safe at school and learn in an environment free from sexual discrimination and harassment.
These rights are rooted in Title IX.
Title IX is a federal civil rights law that makes sex-based discrimination and harassment illegal in schools. Under Title IX, mandated to respond to allegations of discrimination and harassment and investigate complaints in accordance with federal regulations.
Note - Sexual discrimination and harassment are also prohibited in School Board Policy. In part, our Anti-Discrimination policy states that "the Board will not tolerate sexual harassment, or any other form of illegal harassment by any of its employees, students, volunteers, or agents."
To report sexual discrimination and harassment:
- Complete the Title IX Complaint Form.
- A complaint can also be made in person, by mail, by phone, or by email.
- A complaint can also be made in person, by mail, by phone, or by email.
- Submit it to your school's Title IX Coordinator.
- Each school has a Title IX Coordinator. This person is usually an Assistant Principal. If you do not know your school's Title IX coordinator, email the form to titleix@duvalschools.org.
- Each school has a Title IX Coordinator. This person is usually an Assistant Principal. If you do not know your school's Title IX coordinator, email the form to titleix@duvalschools.org.
- The coordinator will begin a multistep Title IX process that involves a thorough investigation if it is determined that Title IX applies to the allegations.
- Complete the Title IX Complaint Form.
Connect With Support
Crisis Support
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Need immediate mental and emotional health support? Use the community and national resources below.
- Call: 211
- Text: HELLO to 211904
Baptist 24-Hour Crisis Hotline
- Call: 904-202-7900
Jacksonville Youth Crisis Center
- Call (option 1 for crisis hotline): 904-725-6662
- Email: info@ycc.org
National Alliance on Mental Illness Hotline
- Call: 1-800-950-6264
- Email: info@nami.org
Food Assistance
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Resources for children and families who are struggling with access to healthy food and nutrition. Note that all school breakfast and lunch meals are provided to students at no cost.
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- Call: 904-513-1333
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- Call: 904-354-4846
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Homeless Support
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Providing services for students and families who are experiencing homelessness.
DCPS Homeless Support Services
- Call: 904-390-2222
City of Jacksonville - Emergency Assistance Program
- Call: 904-255-3333
Family Promise of Jacksonville
- Call: 904-354-1818
- Email: info@familypromisejax.org
- Emergency housing for men: 904-394-1356
- Emergency housing for women and families: 904-394-4950
Human Trafficking
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Human trafficking occurs when an individual uses force, fraud or coercion to control another person for the purpose of soliciting labor or services against the victim's will. Please contact the National Human Trafficking Hotline if you or someone you know needs help.
National Human Trafficking Hotline
- Call: 1-888-373-7888
- Text: 233733
Mental Health Counseling
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Mental health counseling for children and teenagers is available at the community organizations below.
- Call: 904-376-3800
- Call: 904-448-4700
- Call: 904-372-9087
National Alliance on Mental Illness - Jacksonville
- Call: 904-724-7782
- Email: helpline@namijax.org
- Call: 904-899-6300
- Call: 904-376-3800
Sexual Assault Support
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Services include a 24-hour hotline, crisis intervention, assistance with medical exams and criminal justice proceedings, advocacy, peer support groups, and counseling.
Women's Center of Jacksonville
- Call (Crisis Hotline): 904-721-7273
- Call (Direct): 904-722-3000
Suicide and Self-Harm Prevention
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It's never too late to get help! Use the information below to get support if you or someone you know is thinking of suicide.
National Suicide Prevention Line:- Call: 988
- Text: LIFE to 741741
Substance Abuse Support
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Assistance and support for students in recovery for substance abuse.
- Call: 904-350-0600
- Call: 1-877-389-9966
- Call: 904-864-6463