General Information

  • Frequently asked questions regarding coronavirus and duval homeroom program for public schools

    Hi parents, guardians and other family members!

    You've made your way to Duval HomeRoom's virtual front office. We know you have questions, and just like you would at your school, you can come here for answers. 

    For your child's assignments, your teachers are the best people to contact. Your children will find them online by logging into Microsoft Teams.

    Your attendance school is still your main source of support in this COVID-19 isolation season, but there have been some common questions we can answer here.


    Q: What about Tech Support?

    A: Call our Technology Support Team at 904-348-5200 if you need access to a laptop or internet-access device or if you are having technological difficulties with a district-issued device. 



    Q: Will students or families need to report to the school?

    A: No. The program is designed so you and your student are 100% at home. Your children can come to school weekdays between 11 a.m. and 1 p.m. for a school lunch and to pick up elementary school materials. These are also available on our buses and the materials are available online.  


    Q: What are the expectations for student and teacher hours?

    A: The student school day is 8 a.m. - 2:50 p.m. Students may work on assignments at other times. However, teachers are only available during these designated times.


    Q: What are "Office Hours" and how can I access them?

    A: Office hours are an opportunity for students to virtually connect with their instructor. Office hours will be set by the school and/or teacher. Review communications from your teachers in Teams for their specific office hours



    Enrollment and Tracking Attendance

    Q: What if I am new to Duval County Public Schools. How do I enroll my children?

    A: For safety, we are not conducting enrollments at schools. Please call the Office of School Choice at 904-390-2183.


    Q: Will teachers track attendance?

    A: Yes, we will be tracking student progress and attendance through completion of assigned lessons. If you are online, you can upload completed assignments to Microsoft Teams and our Blended Learning software. If you are using the printed learning packets, you can return completed assignments to your school every two weeks.



    Communicating with Educators

    Q: How do we communicate with teachers?

    A: Our teachers will be using traditional methods of communication and Microsoft Teams to help students stay on track. It is very easy to use. Click to learn more. 




    Q: When will my student's Team be ready?

    A: Team classrooms will be available no later than noon, Monday, March 23.


    Q: How can my student continue receiving support in an online environment?

    A: Paraprofessionals, ESE support, ESOL support, and additional support staff will be available during school hours (8 a.m. - 2:50 p.m.). Teachers will be adding the appropriate support staff to their Teams to ensure students maintain continued support as required.


    Q: What happens when my technology doesn't work?

    A: Technology Services will remain available to assist with any technology-related issues. Families can contact them directly at 904-348-5200.


    Q: What happens if my child does not have technology at home? What if I have multiple children but only one computer?

    A: We are in the process of distributing devices to all students whose parents or guardians indicated a need for a device on the Technology Availability survey issued during the extended Spring Break. Device distribution has begun and will continue during the week of March 23. Additionally, there will be printed instruction packets available for students in VPK-5 who do not have access to technology. Printed packets can be picked up at elementary schools between 11 a.m. and 1 p.m. and at select school bus locations.  Check with Comcast to determine eligibility for free Wi-Fi.


    Q: Will the teacher have access to my student’s webcam during live sessions? Do I need a webcam?

    A: Current settings prevent teachers from seeing students. However, students can see the teacher. 


    Q: Can my student access the platforms on tablets and phones?  Can they use a Mac computer?

    A: Yes, students should be able to access most platforms on any device if they have internet access. The exception is i-Ready, which will work on computers and tablets, but not phones.




    Q: What does instruction look like for primary students who may have limited tech experience?

    A: Our goal is to provide excellent educational experiences for all students. Blended learning platforms will be familiar to students as they have been used since the beginning of the school year. Live instruction should remain age-appropriate and standards-aligned. Teachers and schools may create schedules for live instruction to share with families. Lessons can be recorded and posted for later viewing. Schools may also hold a virtual parent orientation or webinar on how to best help their student during this process. An adult should be available to support the student as they complete assigned activities.


    Q: Will students who receive ESE, Gifted, and ESOL support still receive those services?

    A: Services will be adjusted in this model to ensure the safety of the students and staff members. ESOL and ESE students on General Education standards will use the same prescribed general education platforms and meet the same expectations with applicable accommodations. ESE teachers will provide services and supports in collaboration with the content area teacher. ESE students following Access Points standards will use teacher-assigned, on-line Unique Learning System (ULS) lessons/activities or ULS adapted paper packets.  Teachers of the gifted will provide enrichment activities and online resources aligned to gifted frameworks.


    Q: What is the plan for students who currently receive related services like OT, PT, VI, HH, etc.?

    A: Staff members who currently provide these services will remain active during this process. The support will be adapted to this new instructional model while ensuring the safety of the student and staff members. Home based support materials and/or virtual therapy sessions will be provided for students who receive related services.


    Q: What are the academic expectations for students?

    A: Students are expected to log-in daily and complete their required assignments in each of their classes or subjects as they would in a traditional school environment. Communication with the teacher will be an essential component of being successful in a distance learning environment.




    Q: How do I monitor my student in this instructional model?

    A: Student progress in the designated software is a critical part of success in a distance learning environment. Each program provides both a student and parent method for monitoring student progress to ensure they are meeting their assignment requirements. Additionally, teachers are available for additional clarification or support on your student's individual progress.


    Q: How can I check my student’s grades and attendance through Teams?

    A: Overall grades and attendance will not be posted in Teams. A student's academic record and current attendance report will remain available in the FOCUS system. If you do not have a parent Focus account, go to to apply for one. Once you apply, don't forget to link your student, and have your school verify the link. 


    Q: If a student does the printed instructional packet only, what is the process for receiving and grading?

    A: This is a process that is completely up to the school. Please contact your individual school for the protocol for submitting non-digital assignments.


    Q: What happens if my student doesn’t log in or complete work?

    A: Students who have not logged in or submitted work will be identified by school administration on a regular basis. Teachers and other school staff members will attempt to call students and families to re-engage them in classes or identify support needed. If a student does not work or login, it can directly impact their attendance and recorded grades for the duration of this model.


    Q: What if my student’s teacher becomes unavailable or doesn’t respond?

    A: During a teacher absence, additional support staff or administration will support the classroom to ensure students receive support. If there is a breakdown in communication between teachers and students, families may reach out to their schools for support.