Health, Mental Health, and COVID-19




Students have access to health and mental health  care at no cost to families through two district partnerships: Hazel Health and Full Service Schools. Regarding COVID-19 precautions, the district plans to continue several mitigating measures to prevent the spread of communicable disease in schools. However, other measures will be discontinued.  

Hazel Health

Hazel Health is virtual mental health care and urgent care available at no cost to families.

Through this initiative, students can meet with a Hazel Health care provider over live video to address a wide range of physical and mental health needs like a runny nose, stomachache, or anxiety.

How to access: Care is available at school and at home once parents and guardians complete the Consent for Care form and create a Hazel account. See video below for more info.

Full Service Schools

Through the Full Service Schools initiative, free mental health counseling and support services are available to students and families.

This is available thanks to a partnership between United Way of Northeast Florida, Kids Hope Alliance, and the school district.

Free services include behavior help for children, mentoring, individual/family counseling, and after-school tutoring.

How to access:  To refer a student for services, families should complete a  Referral Form. More information – including where to submit the form – is available on the Full Service Schools webpage.  Families can also call the United Way information and referral hotline: 2-1-1 or 904-632-0600 to find a Full Service Schools site closest to them.

COVID-19 in 2022-23

Duval County Public Schools plans to continue some COVID-19-era measures to prevent the spread of communicable diseases in schools for the start of the 2022-23 school year but will discontinue other processes put in place over the course of the pandemic.

  • Clean environments and clean hands: Remaining in place for next year are practices related to keeping classrooms as clean as possible and encouraging students and staff to wash hands and use hand sanitizer.
    • The district will continue to distribute hand sanitizer to schools and classrooms
    • Restrooms will be well-stocked with soap and paper towels. (Please notify your school principal if your child encounters an un-supplied restroom).
    • The practice of regularly applying school and classroom desks and other high-touch surfaces with an anti-microbial protectant spray will continue.
    • Classrooms will be stocked with disinfectant wipes.

  • COVID-19 test kits available: Schools will have a limited supply of Ellume COIVD-19 home test kits. Students or staff exhibiting symptoms of COVID-19 will be offered a test kit while supplies last. Once the district supply runs out, families will need to seek testing through federal government test kits or other local medical providers.
  • Return to school guidance after a positive test: If a student or employee tests positive, they may not return to school until:
    • The student/employee receives a negative diagnostic COVID-19 test and is asymptomatic; or
    • Five (5) days have passed since the onset of symptoms or positive test result, the student/employee has been fever-free for 24 hours and the other symptoms are improving. Day 0 is your first day of symptoms (if symptomatic) or a positive viral test (if asymptomatic). Day 1 is the first full day after your symptoms developed (if symptomatic) or your test specimen was collected (if asymptomatic); or
    • The student/employee receives written permission to return to school from a medical doctor or advanced registered nurse practitioner.

  • Communicable disease procedures will guide COVID-19 response: The district has always maintained an extensive manual of procedures for communicable diseases. COVID-19 has now been added to these procedures. Therefore, the district will follow its normal processes for working with the Department of Health and informing families when an outbreak of a communicable disease (including but not limited to COVID-19) becomes present in a school or classroom. An outbreak is defined as three or more cases in a classroom or among a student group (such as a performance group or athletic team) within a 14-day period. The COVID-19 case tracking dashboard, nightly calls, and elementary classroom letters about individual cases at schools will be discontinued.
  • Protocols for sick students are returning to pre-COVID-19 guidelines: The district will follow the sick student policy regarding students showing signs or symptoms of illness. The following require a student to stay at home.
    • Fever: Fever is defined as having a temperature of 100.4°F or higher. A student needs to be fever free without the aid of any fever reducing substance for a minimum of 24 hours before returning to school.
    • Diarrhea: Diarrhea is described as 2 or more stools within a 4-hour period that are either loose, runny, watery, and/or bloody, or if stool cannot be contained in the diaper/undergarment. A student needs to stay home from school until the diarrhea has stopped, without the aid of anti-diarrheal medication, for a minimum of 24 hours before returning to school.
    • Actively vomiting. Student may return to school the next day if vomiting has resolved.
    • Breathing trouble, hacking, or continuous coughing.
    • Frequent scratching of body or scalp, live lice, rash, or any other spots that resemble childhood diseases.
    • Student is irritable, continuously crying, or requires more attention than school staff can provide while ensuring the health, safety, or well-being of the other students.

In the event the student presents to the clinic with one or more of the above signs or symptoms:

    • The student will be removed from instructional and common environments and will be supervised at the front office or school clinic room.
    • If the parent has given consent, a tele-health appointment through Hazel Health could be initiated.
    • If a tele-health appointment is not an option, parents will be contacted to bring the child home.
    • Students must be fever-free for 24 hours without the use of fever-reducing medication to return to school (if applicable). 
  • Vaccinations and Boosters: Eligible people can receive COVID-19 vaccines as authorized by the U.S. Food and Drug Administration. Duval County has many sites that are providing COVID-19 Vaccines. Please use the link below to access the Florida Department of Health COVID-19 Vaccine Locator:
  • Monitoring: District officials will continue to closely monitor the transmission of COVID-19 in our local community; however, the district will not be publishing positive cases on a district dashboard. Families can still access local positivity rates on the Florida Department of Health website at